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Careers at SwyChr

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Role summary:

This role joins a growing operations team and is expected to work in collaboration with the Head of Operations and Commercial to support the evolving operations needs of the business. Should be able to adapt quickly to a fast paced and multi-cultural environment. Given that the company is tech enabled, the ideal candidate for this role should have basic knowledge/experience in using off the shelf and bespoke software packages. This shall be a flexible work arrangement (mostly remote) as our company runs an objective based rather than time/activity based performance management system. 

Ideal candidate profile:

 Here is an ideal profile for a successful candidate in this role:

  • Graduated from High School or hold equivalent qualification (any post High School qualification is an added advantage);
  • A good mastery of the English Language (mastery of any other major language is an added advantage);
  • At least 12 months of professional work experience excluding internship in an administrative and/or operational role (experience from tech startups/Fintech is desirable but not a strong requirement for this role).
  • Must be based in any of the following Cities: Buea, Limbe, Tiko or Douala (strong requirement).

Key deliverables:

  • Assist in client onboarding by reviewing and processing KYC requests submitted by new customers;
  • Identify hurdles (speed breaks and road blocks) in the client onboarding process and make recommendations for improvements;
  • Review and process wallet recharge by customers after confirming fund receipts;
  • Receive refund requests from customer service team, investigate and request approval from appropriate authorities for refund;
  • Take charge of processing all withdrawal/payout transactions initiated by users based on available SOPs to process various types of transactions;
  • Assist the customer service team in investigating any issues on customer accounts and providing timely feedback to allow customer service provide timely feedback to end customers;
  • Assist finance and management teams by providing timely reports upon request across different verticals of the company’s operations;
  • Prepare transaction requests on customer accounts where needed and request approval based on the approval limits in place;
  • Support B2B clients in processing account top up, investigate any balance discrepancies and provide detailed activity reports upon request;
  • Identify and document issues/areas for improvement within the internal information management system (IMS) and make appropriate recommendations for improvement;
  • Liaise with partners to investigate and resolve issues that have to do with delivery of service to our customers using 3rd party APIs.
  • Assist commercial efforts where / when needed.

Interested person(s) can apply by sending an email to hr@swychr.com stating the role they are applying for in the subject line of the email. If you are applying for the operations officer position, the email subject should read “OPERATIONS OFFICER”.

Other important details:

Work schedule: 9:30 AM to 7:30PM daily, 5 days a week.

Reports to: Head of Operations and Commercial

Place of work: Flexible (over 80% from home)

Desired start date: Monday July 15th 2024.

Compensation: Competitive reward package in line with market rates

Closing Date: 10th July 2024

Role summary:

This role joins a small but growing finance team and is expected to work in collaboration with the Head of finance to support the reporting function of the company. Should be able to adapt quickly to a fast paced and multi-cultural environment.

The successful candidate for this role should be comfortable with using basic Accounting packages such as Quick books. Sage, Xero and Zoho books. This role like most other roles within the company shall enjoy a flexible working arrangement with up to 80% work from home (WFH) as our company runs an objective based rather than time/activity based performance management system. 

Ideal candidate profile:

 Here is an ideal profile for a successful candidate in this role:

  • Holds a University degree in Accounting from an accredited University or have successfully complicated ACCA part 1;
  • Should have good mastery of double entry booking and the Accounting equation;
  • Must have a good understanding of the different types of financial statements, what kind of information each presents and its importance to key stakeholders;
  • Has basic understanding of currency translation effects and the results thereof in the financial performance of the business;
  • Must have at least 18 months of work experience gained from a finance environment including work experience gained from Internships;
  • Must be based in Buea, Cameroon or nearby cities (strong requirement).

Key deliverables:

  • Take full charge of booking daily business expenses into the Accounting system;
  • Manage the entire petty cash cycle including ensuring that company policies around petty cash management and claims are duly respected;
  • Weekly bank, partner and other treasury reconciliation to ensure the company stays up to date with relevant cash and partner balances;
  • Contribute in the overall treasury management function by collating various cash balances and maintaining a weekly cash report across all group entities;
  • Contribute towards preparation of monthly financial statements for all group entities;
  • Support the head of finance in monthly, quarterly and yearly closing and reporting for all group entities;
  • Prepare weekly and monthly sales report to assist provide visibility to management on the performance of the business;
  • Prepare, declare and pay monthly advance company taxes for relevant entities within the group to ensure continues compliance with applicable tax laws;
  • Prepare declare and pay monthly payroll taxes for relevant entities to ensure continues compliance with applicable labour laws;
  • Provide other relevant ad hoc reports related to finance upon request by management from time to time;
  • Prepare trend analysis and other management reports to support the management decision making framework;
  • Support the head finance in preparing and managing budgets and forecast including reporting on relevant variances to help shed light on key trends in business performance compared to budgets and forecast.

Interested person(s) can apply by sending an email to hr@swychr.com stating the role they are applying for in the subject line of the email. If you are applying for the financial accountant position, the email subject should read “FINANCIAL ACCOUNTANT”.

Other important details:

Work schedule: 9:30 AM to 7:30PM daily, 5 days a week.

Reports to: Head of Finance

Place of work: Flexible (over 80% from home)

Desired start date: Thursday August 1st 2024.

Compensation: Competitive reward package in line with market rates

Closing Date: 20th July 2024

Swychr Technology Africa Limited is seeking eligible and qualified applicants based in LIMBE, South West region of Cameroon for the position of: Administrative Assistant.

Job Summary:
We are seeking a highly organized and detail-oriented Administrative Assistant to provide support to our team and ensure the smooth running of our daily operations.
The successful candidate will be responsible for providing administrative assistance, handling correspondence, managing schedules, organizing meetings, and maintaining accurate records.

Key Responsibilities:
• Perform general administrative duties, including answering phones, managing correspondence, drafting and sending emails, and maintaining files and records.
• Manage the calendar of the team, schedule appointments, and coordinate meetings.
• Organize travel arrangements, including booking flights, accommodation, and transportation, and processing travel expenses.
• Prepare and edit reports, presentations, and other documents as required.
• Provide support during team meetings, including taking minutes, preparing agendas, and distributing relevant documents.
• Assist with the preparation of budgets, track expenses, and process invoices.
• Perform research and gather data as required.
• Ensure the office is properly stocked with necessary supplies, equipment, and materials.
• Maintain a professional and courteous demeanor when dealing with clients, vendors, and colleagues.

Requirements:
• A minimum of one year of experience in an administrative support role.
• Strong organizational, time-management, and multitasking skills.
• Excellent communication and interpersonal skills.
• Must possess a laptop and stable internet.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge of office management systems and procedures.
• Ability to work independently and as part of a team.
• Detail-oriented and able to handle confidential information with discretion.

Education and Training:
• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.

Job Location:
Hybrid (Onsite – LIMBE and Remote)

Closing Date: 5th June 2023
This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.